This information reflects the Society's web site at the date you downloaded or printed it and you should check at www.lawscot.org.uk to see if it is still current.

For more information on getting Adobe Acrobat click on this link

Client Care Index

  1. Taking Instructions (Revised May 2002)

  2. Inter-Personal Skills (Revised May 2002)

  3. Money Laundering (Revised June 2007)

  4. Conflict of Interest (Revised May 2002)

  6. Letter of Engagement/Terms of Business (Revised December 2005)

  7. Planning & Controlling Work (Revised May 2002)

  8. Keeping the Client Informed (Revised February 2000)

  10. Time Limits(Revised February 2000)

  11. Conclusion of a Transaction (Revised February 2000)

  12. Client Satisfaction Surveys (Revised February 2000)

  13. Client Dissatisfaction (Revised May 2002); Handling Complaints (Revised September 2007)

  14. Ownership of Files (Added May 2002) 


    THE DATA PROTECTION ACT 1998

    Personal data held by a practice in relation to employees or clients is likely to give rise to a requirement to notify the Information Commissioner under the provisions of the Data Protection Act 1998. It is an offence to process personal data without notification. The Act is concerned not only with automatically processed information but also certain manual data.

    Practice units should carry out regular audits to identify what categories of personal data are held and whether notification is necessary. Register entries should be kept up to date.

    Detailed guidance, including notification templates for solicitors and a self-assessment guide are available on-line at: www.informationcommissioner.gov.uk  or direct from the Information Commissioner at: Information Commissioner's Office. PO Box 66, Wilmslow, Cheshire, SK9 5AX.