The training course is divided into a number of sessions which will individually cover each of the learning outcomes. All the sessions are based on group work with delegates undertaking completion of a business plan for a case study.
You are therefore asked to read and be familiar with the case study prior to attending the training day.

In addition you will be provided with a copy of Accelerated Best Practice – implementing success in professional firms (Fiona Westwood 2015) and should read Chapters 2 to 8 inclusive so as to enable you to fully engage in the group work and discussions.

**Completion of the prescribed pre-reading is therefore essential.**

You will be sent all of the pre reading materials within 1 week of your registration.

*All of the below listed online modules must be completed prior to attendance at the training day.*

The learning outcomes in relation to the online modules are listed below. All of these learning outcomes are achieved by completion of:

The Law Society of Scotland (5 hours)
1.    Client Care 1: Complaints Investigation Process
2.    Client Care 2: Complaints Avoidance & Management
3.    New Accounts Rules
4.    Money Laundering Regulations - A Basic Overview
5.    AML Compliance Essentials for New Partners
6.    Business, Finance and Partnership
7.    Ethical Standards
8.    Framework of Equality & Diversity Standards Guidance
To view the online modules please follow this link: http://lawscot.adobeconnect.com/p9d65uznnti/
NB - Please note once you register for the course login details for the online modules will be sent to you.

To test your PC for compatibility with our webinar software please click here

Marsh (3 hours)
9.    Professional Indemnity Insurance for Solicitors – the essentials
10.    Introduction to Risk Management
11.    Client and Transaction Vetting
12.    Terms of Engagement
13.    Information Security – Managing the Risks.
To view the online modules please follow this link:www.marsh.co.uk/login/lawscot
NB - Please note once you register for the course login details for the online modules will be sent to you.

In addition, it is recommended that attendees also complete the module: Tackling Fraud & Developing Fraud Prevention Strategies as it provides helpful guidance in relation to this specific topic.

Online Module Learning Outcomes:

Practice rules
Demonstrate an understanding of the practice rules and how to adhere to them and the ability to put systems in place to ensure that everyone he or she has responsibility for understands and adheres to them and in particular to be able to:
•    Ensure compliance with the terms and conditions of the Master Policy and the operation of effective risk management processes
•    Ensure adherence to the accounts rules as they relate to all areas of practice under his or her control as partner
•    Ensure adherence to the standards of conduct laid down by the LSS
•    Ensure adherence to anti-money laundering regulations and ensure that effective procedures are in place to achieve this for all areas of practice under his or her control as partner
 
Client service
Demonstrate good practice in client service so as to minimise the risk of complaints, and ensure that the complaints regime in Scotland is known and understood by everyone that he or she has responsibility for and in particular to be able to:
•    Ensure compliance with the standards of service laid down by the LSS
•    Monitor client communication to ensure good practice and consistent standards of service
•    Support the role of the client relations manager and ensure adherence to internal complaints procedures
•    Communicate the role of the SLCC and ensure compliance with its complaint handling processes

Ethical standards
Demonstrate and promote adherence to all ethical standards and in particular to be able to:
•    Anticipate areas of potential ethical difficulty in all areas of practice under his or her control and ensure processes are in place to minimise and resolve these
•    Apply and monitor processes to anticipate, prevent and resolve conflicts of interest
•    Demonstrate and promote an understanding of the regulatory objectives and professional principles set down in terms of the Legal Services (Scotland) Act 2010 having regard to access to justice and equality and diversity
•    Ensure adherence to all practice rules relating to client confidentiality

Business, finance and partnership
Demonstrate an understanding of the financial and tax requirements for businesses and partnerships and the financial imperatives in running a business and in particular to be able to:
•    Demonstrate an understanding of business accounts, financial management, pensions and tax
•    Be able to analyse capital requirements, cash flow and profits as they relate to legal businesses
•    Demonstrate knowledge of tax and accountancy matters affecting legal businesses and their owners

Leadership and people management
Demonstrate effective leadership and management of people and in particular to be able to:
•    Support the work of designated supervisory partners
•    Ensure that where aspects of client service and business operations and compliance are delegated, the standards required are clearly established and reporting systems are in place to maintain regulatory responsibilities
•    Contribute to and maintain a positive ethos within the partnership that supports equality and diversity and a good working environment for all staff
•    Demonstrate the ability to anticipate and resolve human resource issues and conflicts

Client Care
Demonstrate an understanding of good client care and in particular to be able to:
•    Ensure that all clients receive a service that adheres to the LSS’s standards of service and put systems in place to ensure that everyone that he or she has responsibility for understands and adheres to them
•    Assess the risks and costs associated with types of clients and client work

Business development
Demonstrate the use of business development techniques and an understanding of the partner’s role in attracting new and repeat business and in particular to be able to:
•    Meet the expectations of a partner’s responsibility to bring in business so as to increase turnover in the areas of practice for which he or she is responsible
•    Encourage internal communications and collaboration in order to create a positive business development environment
•    Apply modern business development and marketing methods, including the use of technology and social media

Business models and partnership
Demonstrate an understanding of different business models and their associated risks, including partnership agreements and degrees of liability for partners and in particular to be able to:
•    Demonstrate knowledge and understanding of different legal business models
•    Understand the degrees of joint and several liability that apply to partnership models
•    Interpret partnership agreements and understand their implications personally and for the business

Strategic and operational planning
Demonstrate an understanding of business and strategic plans for legal businesses and in particular to be able to:
•    Understand the processes involved in creating, implementing, monitoring and reviewing business and strategic plans,
•    Meet the expectations of a partner’s role in contributing to the business and strategic planning process and in implementing and reviewing business plans

Running a business
Demonstrate the knowledge, understanding and ability of the main requirements involved in running a business and in particular to be able to:
•    Apply the statutory framework and requirements for running a business on his or her own account or in partnership with others, including corporate governance
•    Apply risk management techniques applicable to running a business
•    Ensure the awareness of sources of help, guidance and support for those involved in running a business