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All of our members are expected to work to and maintain high standards of service and conduct. Through our regulatory and other services, the Society defines and promotes standards of conduct and service to members and their clients.
Changes to the system for handling complaints against solicitors have resulted in all complaints being sent to the Scottish Legal Complaints Commission in the first instance. All conduct complaints are referred back to the Society's Complaints Investigation Team and considered by the Professional Conduct Committee. Serious cases are referred to the Scottish Solicitors' Discipline Tribunal.
Our financial compliance team inspects the accounts of firms and handles claims arising from the Guarantee Fund (now named the Client Protection Fund) which can reimburse solicitors' clients who have suffered monetary loss because of the dishonesty of a solicitor or his or her staff.
Our interventions team assists solicitors' clients where a solicitor has ceased trading without making arrangements for outstanding work and client files. On the rare occasion that it is suspected client money is missing from a firm, we can ask the Court of Session to appoint the Judicial Factor to safeguard the interests of clients. Both our interventions team and the Judicial Factor liaise with clients and, where necessary, put them in touch with other solicitors.
We are responsible for the civil legal aid quality assurance scheme, which applies to all firms who provide civil legal aid services to clients.