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SLCC must deliver robust complaints system says Law Society

29 April 2013 | tagged News release

The Scottish Legal Complaints Commission (SLCC) must ensure it delivers a robust and transparent legal complaints system, while eliminating unnecessary expenditure, said the Law Society of Scotland.

The Society has called on the SLCC, which today laid its 2013/14 budget before the Scottish Parliament, to look further at its operation of the current complaints scheme with possible statutory reform longer term to deliver an improved system that is truly fit for purpose.

Chief Executive Lorna Jack said: "During this year's budget consultation, a number of members raised specific concerns about the SLCC's operation of the existing scheme and it's clear that there is frustration around the length of time taken to deal with complaints, service standards in general and the lack of clear and adequate reasons in certain decisions.

"Longer term and four years on from the start of the current complaints system, most would accept that we need further structural improvements.

"We were critical of the 1.8% increase as, while below inflation, is a further rise on last year's £100 increase. We intend to work with the SLCC and others to identify ways of maintaining a robust system that protects the public interest, but which is more efficient and ultimately places less cost on those required to fund it."

ENDS                                                                    

Notes to editors

The Law Society's full response to the proposed SLCC budget can be found on the website.

FOR FURTHER INFORMATION: Please contact Val McEwan on 0131 226 8884.

Email: valeriemcewan@lawscot.org.uk

29 April 2013

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