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Making a complaint: the Law Society of Scotland and SLCC’s new video

11 November 2014 | tagged News release | Videos

The Law Society of Scotland and Scottish Legal Complaints Commission (SLCC) have teamed up to create a new resource to help members of the public understand the legal complaints process in Scotland.

The new video highlights what people can do on the rare occasion that something goes wrong between a solicitor and their client. The short film, which can be viewed on the Law Society website, explains the steps involved in the complaints process and the options available to the public.

Susan McPhee, Head of Policy and Communications at Citizens Advice Scotland, said: “We welcome this video from the Law Society of Scotland and the Scottish Legal Complaints Commission. Consumers in Scotland need clear routes to resolve issues they have with solicitors – and these routes need to be easily understood by consumers.

 “This video provides a gateway for consumers to find out what they need to do, and what their solicitors are obliged to do if there is a disagreement.  I hope it is used by consumers to ensure rights are respected and protected.”

 Carole Ford, convener of the Law Society of Scotland’s Regulatory Committee, said: “The vast majority of people are very happy with the service they receive from their solicitor, but it’s important that those who are not satisfied know that they have somewhere to go, and that there are processes in place that can help resolve any issues.

“The Law Society has worked closely with the SLCC on this joint venture and I think we have successfully produced a valuable tool that could go a long way to helping the public understand the complaints process from start to finish.”

Matthew Vickers, Chief Executive of the SLCC, said: “Having dealt with legal complaints over the past six years, we appreciate that the current process is complex and can be a difficult one for clients to understand. I welcome this video – which we have made in partnership with the Law Society of Scotland – as a valuable tool to inform the public about how the legal complaints process works, and the stages within it.”


ENDS                                                                          11 November 2014


Notes to editors:

More information about making a complaint can be found at or /for-the-public/what-the-society-can-do-for-you/making-a-complaint-against-a-solicitor/.  

FOR FURTHER INFORMATION ABOUT THE VIDEO: Please contact Sarah Sutton on 0131 476 8170 email: or Michael Shaw on 0131 201 2130 email:

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