Law Society of Scotland
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Comment on complaints commission annual report

Commenting on the publication of the Scottish Legal Complaints Commission annual report, Lorna Jack, chief executive of the Law Society of Scotland, said: "We will look at the report in detail to see where we can assist the commission on working with the profession to improve complaints handling.

"The new use of case studies in this year's annual report are a great way of showing solicitors examples of good practice in complaint handling at an early stage, and further down the line.

"Following a thorough audit of the Guarantee Fund by the Commission as part of its oversight role, we are pleased to see recognition that claims on the fund are being handled properly and impartially by the Society. We have always made it clear that all claims on the fund are considered on a case by case basis and on their own merit, regardless of the funds held and the audit has confirmed this.

"It is reassuring that the commission is driving efficiencies as our members are tightening their belts during these straightened times.

"The Society will continue to work with the Commission to seek to reform the legislation to make complaints a better experience for all involved."

ENDS                                                                         7 DECEMBER 2012


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07 December 2012

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