Guidance related to Rule B1.4: The interests of the client
Supervision of non-solicitor employees
It is emphasised that the obligation in rule B1.4.1 (to "act in the best interests of your clients subject to preserving your independence and complying with the law, these rules and the principles of good professional conduct") extends to practice units as well as individual solicitors. The managers of a practice unit are responsible for matters done in the name of the practice unit, whoever actually carries them out.
In particular, the manager responsible for a specific department should ensure that all staff in that department have adequate training in any relevant professional practice rules and practice guidance, and that there is adequate supervision of staff in carrying out work. If there is no manager directly responsible, the duty of supervision will rest with all the managers of the practice unit.
This Rule applies equally to staff whether directly employed or sub-contracted.