In our five year strategy, which takes us to 2020, we promise to EXCEL by operating as a world-class organisation.

Our governance and delivery structure is nimble, efficient and reflects wider society.

Our diverse team of staff and volunteers reflects our purpose, mission, goals and value.

Our brand is modern, dynamic, engaging and trusted and in turn gives our members a competitive advantage.

In year two of our five year strategy we will focus on:

  • Online renewal expansion
    We will improve the service available to members by expanding our online renewal services to incorporate SLCC levy payments, roll retention fees as well as payments for registered foreign lawyers and non-practising members.
  • Smartcards
    We will incorporate Smartcard digital signatures into our existing processes for admission, removal and restoration and introduce interactive forms directly populating our membership database via the Smartcard.
  • Law Society website
    We will create a new and world-class website to enable us to deliver information, products and services to all of our audiences.
  • Consumer experience
    We will aim to offer a world-class experience for all those who engage with us through improved customer service training as well as annual measurement of service levels provided through our professional practice helpline, trainee helpline, registrars, switchboard and complaints.
  • Information to the public
    We will improve and better promote the information we provide to the public with a focus on enhancing our popular online ‘find a solicitor’ search facility.
  • Paperless committee work
    We will improve efficiency and security by reducing our reliance on paper across our committees in place of safer and more secure online committee portals.
  • Learning and development
    We will produce a learning and development framework aimed at managing the Society’s talent. We will create and maintain a skills database, designed to meet the standards required for Investors In People gold status in preparation for our assessment in February 2017.