Please note: The programme is subject to change, full details will be published in due course.
Complaints avoidance and handling are routinely identified by partners as the single most important aspect of partnership. It is therefore vital that all partners understand and adhere to the complaints regime. This includes:
- Common causes of complaint
- Complaints process
- Professional conduct
- Policy and research
- Professional Practice
- Next step courses
- Lawscot Foundation
In groups discuss and answer these questions:
- What was the most important and least important part of today?
- What was missing today and what would you include to prepare new partners in future?