Once you receive your Smartcard, installing your card-reader is the first step towards using your digital signature.
Please note: You need to have administrative rights for your computer in order to install reader and certificates.
If you do not have administrative rights, you need to ask your IT department to grant you access or ask them to install your card-reader and certificates.
Successfully installing the card-reader in preparation for use of your digital signature is a three-part process:
1. Installing the hardware (the card reader)
You will have been given a card-reader when you collected your Smartcard - view the how-to instructions for installing it.
2. Installing the card manager and drivers
This will enable you to apply your digital signature to your documents as well as troubleshoot any issues with your PIN. Instructions are here: manager application.
3. Installing the public keys (also known as 'certificates')
These are necessary to digitally sign your documents and verify signatures on documents you receive. A guide on how to install these can be found here: public keys.
We have also created a step-by-step guide to take you through the whole process.
After your card reader is successfully installed, you can begin signing documents electronically. Please consult the step-by-step guide before contacting us with any IT queries. If you're unable to install your card-reader after consulting the guide, please contact us at email@example.com.