Smartcard reader

Once you receive your Smartcard, installing your card-reader is the first step towards using your digital signature. 

Please note: You need to have administrative rights for your computer in order to install reader and certificates.

If you do not have administrative rights, you need to ask your IT department to grant you access or ask them to install your card-reader and certificates.

Installing your Smartcard

Successfully installing the card-reader in preparation for use of your digital signature is a three-part process:

1.   Installing the hardware (the card reader)

You will have been given a card-reader when you collected your Smartcard - view the how-to instructions for installing it

2.  Installing the card manager and drivers

This will enable you to apply your digital signature to your documents as well as troubleshoot any issues with your PIN. Instructions are here: manager application

3.  Installing the public keys (also known as 'certificates')

These are necessary to digitally sign your documents and verify signatures on documents you receive. A guide on how to install these can be found here: public keys.

We have also created a step-by-step guide to take you through the whole process. 

After your card reader is successfully installed, you can begin signing documents electronically. Please consult the step-by-step guide before contacting us with any IT queries.  If you're unable to install your card-reader after consulting the guide, please contact us at

Group Policies for IT Managament

The Smartcard readers must be installed before the Smartcards and digital signatures can be used.

Installing the card reader is a three part process:

1.  Installing the hardware (card reader)

These will have been handed out together with the Smartcard and should be available for every individual user.

2.  Installing the manager application & driver

This can be done with an MSI file for automated installation:The Windows Installer file can be used to automate the rollout of the Card Manager application and associated middleware drivers using standard Active Directory practices. The MSI file will enable the silent installation and reduce the time taken to install the application within multiple client environments. Please note that the installation will require full administrative rights.

You can also download standalone install files (.zip) for Windows, Mac and OS Sierra operating systems.

3.  Installing the public keys (a.k.a. 'certificates')

Again, this can be done via group policy. After completing this stage, automate the certificate installation using Active Directory group policy to import the two certificates. The distributing certificates via group policy guide provides step by step instructions.

To contact our IT team, please email us

Whitelisting domains

When applying a digital signature, the user needs to be connected to the internet. In order to allow online access without compromising IT security, the following domains should be whitelisted:


This enables a verification of the signature in real-time without opening up the infrastructure to any IT security issues.