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Client interpersonal skills for lawyers

Date: 24th October 2018

Time: 09:00 - 16:30

Law Society Of Scotland
Atria One, 144 Morrison Street, Edinburgh, EH3 8EX, United Kingdom

CPD Hours: 6hours

This one-day workshop will develop participants ability to build better relationships with clients and deliver improved outcomes for them.

Book by 6 July to save 20% with our Early Bird rate

Strong and effective interpersonal skills are a distinguishing competency of the most proficient lawyers.

While technical expertise, knowledge and experience are vital, the ability to build strong client relationships and understand their motivations helps the modern lawyer to deliver great client service and also identify new opportunities.

This practical seminar, designed for private practice and in-house lawyers by award-winning coaching and training company Quiver Management, will equip participants with the interpersonal skills to improve client communications, relationships and outcomes.

  • The benefits of using coaching conversation techniques as a lawyer
  • Purposeful listening and observation techniques for improved understanding of your clients' views and perceptions
  • High quality questioning to help increase the clients' self-awareness & facilitate their decision-making
  • Tools to uncover clients' personal and business goals
  • Techniques for building strong rapports and relationships with clients
  • How to use the increased understanding and deeper rapport to advise and support your clients more effectively

This course will be delivered by Jan Bowen-Nielsen, the founder and a director of Quiver Management. Jan has 15 years’ senior management experience from blue chip corporations in the UK, Denmark and USA including VP Sales and Marketing and CEO roles. Over the last fourteen years he has coached and consulted to a large number of leaders in large businesses and professionals firms, helping them grow their personal and their firm’s performance. In addition to being a qualified Senior Practitioner in Coaching and Mentoring and a Fellow of the Institute of Leadership and Management, he also holds an MBA from Henley Management College.


"A useful addition to a solicitor’s tool box"

Andrew Fleetwood, Gilson Gray LLP


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