Date: 27th June 2018
Time: 17:30 - 19:00
Royal Faculty of Procurators in Glasgow Library
12 Nelson Mandela Place
Margot Walker, Head of Investigation at the Law Society of Scotland, will provide a practical overview of the complaints process covering some recent conduct complaint decisions. The talk will also cover how to approach complaints and information on how to improve your risk management profile.
Margot joined the Law Society of Scotland in 1999 after many years in private practice as a court practitioner undertaking both criminal and civil cases. Margot heads up the complaints investigation team which investigates and reports on conduct complaints about solicitors. Margot also oversees the work of the clerks to the two professional conduct sub-committees which make the decisions on the complaints. The clerks instruct one of the Law Society’s fiscals if a complaint is referred to the Scottish Solicitors Discipline Tribunal for prosecution and Margot also oversees this part of the process.
Margot is involved with the SLCC in liaising on the categorisation of hybrid complaints, discussions regarding policy, process and the terms of the 2007 Act, handling complaints and the SLCC’s oversight of the Law Society’s complaints process.
Secure your place by emailing firstname.lastname@example.org Please include any dietary or access requirements.
All sole practitioners and colleagues are welcome.