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  1. Home
  2. For the public
  3. Client protection

Client protection

The Law Society is responsible for regulating Scottish solicitors and setting standards through its Regulatory Committee. We can help you find out more about what consumer protections are available and how legal fees should be calculated.

Occasionally, clients feel that their solicitor has not provided a service to the standards set out. We also help clients understand how you can go about making a complaint against a solicitor. 

Standards for solicitors

This guide explains what the standards for solicitors are and the differences between standards of conduct and standards of service.

Read more about Standards for solicitors

Complaints against solicitors

What to do in the event that you are unhappy about the service or conduct of your solicitor and wish to make a complaint.

Read more about Complaints against solicitors

When firms close down or are in trouble

We assist clients where a solicitor has ceased trading without making arrangements for their clients, or it's found that a firm's accounting records have not been kept properly.

Read more about When firms close down or are in trouble

Client Protection Fund

The Client Protection Fund exists to protect clients who have lost money because of the dishonesty of a solicitor or a member of their staff.

Read more about Client Protection Fund

How solicitors are insured

We arrange professional indemnity insurance known as the Master Policy for all Scottish solicitors in private practice. Clients can get advice about negligence claims from the Pursuers' Panel.

Read more about How solicitors are insured

Cost of legal services

Information about legal fees, how they work in relation to different areas of law, and what is taken account of when a reasonable fee is calculated.

Read more about Cost of legal services

How to spot a scam solicitor

Some tips for avoiding criminals claiming to be solicitors and checking that a solicitor is who they say they are.

Read more about How to spot a scam solicitor

Reporting concerns

Our approach to receiving intelligence from the public, from solicitors and from other people working in the legal sector, which relates to serious concerns or risk to the public.

Read more about Reporting concerns

Regulation and compliance

As the professional body and regulator for Scotland's solicitor profession we assure the quality of legal services and protect the public interest. Find out more about our regulatory work.

Read more about Regulation and compliance
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Additional

  • For the public

In this section

  • Client protection
  • Standards for solicitors
  • Complaints against solicitors
  • When firms close down or are in trouble
  • Client Protection Fund
  • How solicitors are insured
  • Cost of legal services
  • How to spot a scam solicitor
  • Reporting concerns

McClures Jones Whyte FAQs

Greenock law firm WW & J McClure Ltd went into administration and ceased trading in 2021. We have have collated answers to some of the most frequently asked questions.

Read more about McClures Jones Whyte FAQs

Top 10 ways we regulate Scottish solicitors

Protecting the public is at the heart of what we do - read about some of the ways we regulate solicitors.

Read more about Top 10 ways we regulate Scottish solicitors

Regulatory Committee

Find out more about what our Regulatory Committee does and who they are

Read more about Regulatory Committee
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