What your solicitor can do for you
You don't need to find yourself in a court case to be involved with the law. It's something that we all need to navigate from time to time, whether we're buying or selling a home, setting up a new business or making a will. Fortunately your Scottish solicitor can help guide you along the way.
You can find out more below about what solicitors can do for you and the protections in place for solicitors' clients. There are also answers to other frequently asked questions about the work of the Law Society, finding a solicitor and dealing with your solicitor.
Coronavirus COVID-19 Update
Please be aware that the management of clients and cases lies with the respective solicitor and their firm. If you have any questions about the impact of the COVID-19 outbreak may have on your case, please contact your solicitor directly.
If you are attending court, please see the information provided by the Scottish Courts and Tribunals Service.
If you are looking for a solicitor please use our find a solicitor search tool.
Many businesses have had to make significant changes to the way they operate during the pandemic.
Solicitors will continue to work in the best interests of their clients, while also balancing their responsibilities towards other clients and their colleagues during these difficult circumstances. Your solicitor may have introduced new ways of working to minimise the risk of infection, such as working remotely, limiting face-to-face client meetings or maintaining contact via email, or telephone, video or skype calls. This is at the discretion of individual firms.
If you have an appointment arranged with your solicitor please check with them about any change in arrangements. If you are meeting in person, you may be asked to adhere to any enhanced hygiene measures at your solicitor’s office, such as using hand sanitiser, not shaking hands, or being asked to use your own pen if you are required to sign documents.
If you are having trouble getting in touch with your solicitor and you would like to bring urgent business to court, we recommend that you contact the firm. We would hope that if your solicitor is not available, someone else within the firm will be able to respond and provide advice. Please bear in mind that the majority of solicitors are working from home, so there may be a delay in accessing your client file.
A delay in proceedings may be outwith your solicitor’s control. For example, courts have had to prioritise urgent business leading to a backlog of cases.
If you are not satisfied, you have the option to make a complaint or instruct a new firm. Please note that if you are receiving civil legal aid, the Scottish Legal Aid Board will need to approve the transfer before a you can instruct a new firm.
Please note that we are not currently operating a phone service on our public helpline and are unable to respond to enquiries submitted by letter.
You may find the answer to your question on our website. Please check our Frequently Asked Questions section or if you are looking for a solicitor in your local area or by area of legal work, use our Find a Solicitor search tool.
If you are looking for further assistance, please direct your enquiry to firstname.lastname@example.org.