Skip to content
Law Society of Scotland
Search
Find a Solicitor
Contact us
About us
Sign in
Search
Find a Solicitor
Contact us
About us
Sign in
  • For members

    • For members

    • CPD & Training

    • Membership and fees

    • Rules and guidance

    • Regulation and compliance

    • Journal

    • Business support

    • Career growth

    • Member benefits

    • Professional support

    • Lawscot Wellbeing

    • Lawscot Sustainability

  • News and events

    • News and events

    • Law Society news

    • Blogs & opinions

    • CPD & Training

    • Events

  • Qualifying and education

    • Qualifying and education

    • Qualifying as a Scottish solicitor

    • Career support and advice

    • Our work with schools

    • Lawscot Foundation

    • Funding your education

    • Social mobility

  • Research and policy

    • Research and policy

    • Research

    • Influencing the law and policy

    • Equality and diversity

    • Our international work

    • Legal Services Review

    • Meet the Policy team

  • For the public

    • For the public

    • What solicitors can do for you

    • Making a complaint

    • Client protection

    • Find a Solicitor

    • Frequently asked questions

    • Your Scottish solicitor

  • About us

    • About us

    • Contact us

    • Who we are

    • Our strategy, reports and plans

    • Help and advice

    • Our standards

    • Work with us

    • Our logo and branding

    • Equality and diversity

  1. Home
  2. For members
  3. Business support
  4. Guide to IT Procurement
  5. Training support and maintenance

Training support and maintenance

It is essential that the vendor offers adequate training and ongoing support for their system. You should get full details of this and any additional costs ahead of signing up with them.

Example questions

Training provision
  • What training will be provided and what will be the duration?
  • Will this be provided directly by you or subcontracted? If subcontracted, specify name and address of subcontractor.
  • Is the cost of the training included in the price?
  • What materials (e.g. user guides) will be provided?
  • Will we be assigned a dedicated account manager during the onboarding process and/or on completion of any set-up period?
Support and maintenance
  • Will we be provided with a dedicated, low-cost helpdesk number?
  • What hours will the helpdesk be available? What will be the response time for calls?
  • Do you expect any queuing on automated call routing system?
  • Is there any limit to the number of helpdesk calls? Please detail any additional costs that are included in the contract.
  • Will it be possible to email the helpdesk at a unique email address? If so, what is the expected turnaround time for responses?
  • Will we have access to a dedicated online support portal? Will this offer a live chat facility?
  • Do you offer remote access for support enquires? If so, please detail.
  • Please provide details of the extent of the support the help desk will provide.

IT Procurement Guide

Download a full pdf version of the guide

Read more about IT Procurement Guide
Add To Favorites

Additional

Members Business support: In association with Amiqus

Find out more about Members Business support: In association with Amiqus

Mitigo

Find out more about Mitigo
Law Society of Scotland
Atria One, 144 Morrison Street
Edinburgh
EH3 8EX
If you’re looking for a solicitor, visit FindaSolicitor.scot
T: +44(0) 131 226 7411
E: lawscot@lawscot.org.uk
About us
  • Contact us
  • Who we are
  • Strategy reports plans
  • Help and advice
  • Our standards
  • Work with us
Useful links
  • Find a Solicitor
  • Sign in
  • CPD & Training
  • Rules and guidance
  • Website terms and conditions
Law Society of Scotland | © 2025
Made by Gecko Agency Limited