May I congratulate you on the hilarious piece on pp 36 and 37 of the July Journal (“Sins of our leaders”). Not since the glory days of Gus Hedges in Drop the Dead Donkey have so many clichés of management-speak drivel appeared in such close proximity; this truly was an impressive parody of the type of arrant nonsense that is presented as modern wisdom.
Needless to say, we no longer have “clients”, a horribly dated concept that belongs with the gramophone record and the twin-tub washing machine. Instead we now have “customers”. However, I read that we must steer the ship once we have set the course, with our “eyes on the horizon”, so should we not instead have “passengers”?
I note further that these leaders in this brave new world should delegate results, not tasks. I cannot wait to see the happy smiling face of a colleague when I delegate to them not the representation of a client, but the result of having them found not guilty, or successfully overturning an interdict. Perhaps sheriffs and judges should be encouraged to mark pleas with a score out of 10? One surely does not have to be a soldier in the army of Ned Ludd to question whether this approach is really consistent with the proper provision of legal services to the public.Douglas Thomson, solicitor advocate, McArthur Stanton, Dumbarton