Gordon MacNeil FAQs

If you need to recover an ongoing executry file or information from an ongoing executry file, you should contact W & AS Bruce on gordonmacneil@wasbruce.co.uk

If they are not able to assist, you can contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk.

If you need to recover any other type of file, you can contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk.

Please be aware that there may be a delay in getting back to you as the team works through the transition, but please be assured that they will respond as quickly as possible.

The money which was held by Gordon MacNeil solicitors on behalf of clients, is now under the control of the Judicial Factor appointed to Gordon MacNeil solicitors. The Judicial Factor’s team is working to agree the balances held for each client and arrange for the money to be paid to the correct parties.

If you have instructed W & AS Bruce to act on your behalf, they will advise you on the process to recover any money due.

Otherwise you should contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk and request a claim form. The team will be unable to release funds without a formal written request, so on receipt, you should complete and sign the Judicial Factor’s claim form and post, along with client ID or certified copy ID to the address provided on the form.

It may help to speed up the process, if you are able to scan copies of the signed form and ID documents and email to enquiry@judicialfactor.org.uk as it may enable them to source the relevant transaction ahead of their receiving the original documents.  

If there is difficulty in matching the claim to payments received by Gordon MacNeil solicitors, they may request evidence of payments, such as a bank statement for example.

The Society is not in position to meet any costs incurred. However, the former firm has professional indemnity cover.  You should contact the Judicial Factor’s team on enquiry@judicialfactor.org.uk to explain what costs have been incurred.  The team will then refer the claim to the insurers.

All debts due by the former firm Gordon MacNeil solicitors should be intimated to the Judicial Factor at enquiry@judicialfactor.org.uk.  The Factor will advise on the prospect of payment in due course.

Ongoing executry files and deeds which were held in the Gordon MacNeil solicitors office, are now being held by W & AS Bruce. If you need to recover a file or information from an ongoing executry, or a will or deed, you should email enquiry@judicialfactor.org.uk to request a Judicial Factor mandate form, which you should complete and send to gordonmacneil@wasbruce.co.uk along with the relevant name, address and transaction details.

Other files dated from 2019 onwards which were held in Gordon MacNeil solicitors office, are now being held in storage by the Judicial Factor. If you need to recover a file or information from a file in this date range, you should email enquiry@judicialfactor.org.uk to request a Judicial Factor mandate form, which you should complete and return.

Files cannot be released without written authority.

Gordon MacNeil solicitors has ceased practice. There is no-one in a position to implement a letter of obligation or undertaking.

If the issue relates to a discharge the seller has, through their solicitor, agreed to have the security discharged. However, where a transaction has already settled, in these circumstances, it is rare for a seller to instruct new agents to discharge the security. Generally, the quickest way to resolve the issue is for the purchaser’s agents to ask the lender to if they will provide an executed discharge which the purchaser’s agents will then register.

Lenders will often request a mortgage account number to deal with these enquiries and unfortunately, we have no quick way to access this information. Some lenders have instructed legal agents. If the lender will not deal with the discharge request without the mortgage account number, it may prove helpful to explain the issue to the lender’s legal department or panel solicitors.

If you wish to reclaim the cost of this remedial work, this should be referred to the Judicial Factor’s team on enquiry@judicialfactor.org.uk

The Society is not in a position to meet any costs incurred. However, the former firm has professional indemnity cover. You should contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk

All debts due by the former firm of Gordon MacNeil solicitors or the practitioners should be intimated to the Judicial Factor at enquiry@judicialfactor.org.uk. The Factor will advise on the prospect of payment in due course.

email: gordonmacneil@wasbruce.co.uk
Telephone number: 01383 738000

Email: enquiry@judicial factor.org.uk

Postal address
FAO Judicial Factor
Atria One,
Level 2, 
144 Morrison Street, 
Edinburgh, 
EH3 8EX

Telephone: 0131 226 7411
Textphone: 0131 476 8359
Fax: 0131 225 2934
DX address: DX ED 1, EDINBURGH