James Turnbull & Co FAQs

If you need to recover an ongoing executry file or information from an ongoing executry file, you should  contact Kerr Stirling on jamesturnbull@kerrstirling.co.uk

If they are not able to assist, you can contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk.

If you need to recover any other type of file, you can also contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk.

Please be aware that there may be a delay in getting back to you as the team works through the transition, but please be assured that they will respond as quickly as possible.

Wills and deeds recovered from the James Turnbull & Co Ltd office are now being held by Kerr Stirling and you contact them at jamesturnbull@kerrstirling.co.uk

They will advise on the action you need to take to recover your documents.

The money which was held by James Turnbull & Co Ltd on behalf of clients, is now under the control of the Judicial Factor. The Judicial Factor’s team is working to agree the balances held for each client and arrange for the money to be paid to the correct parties.

If you have instructed Kerr Stirling to act on your behalf, they will advise you on the process to recover any money due.

Otherwise you should contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk and request a claim form. The team will be unable to release funds without a formal written request, so on receipt, you should complete and sign the Judicial Factor’s claim form and post, along with client ID or certified copy ID to the address provided on the form.

It may help to speed up the process, if you are able to scan copies of the signed form and ID documents and email to enquiry@judicialfactor.org.uk as it may enable them to source the relevant transaction ahead of their receiving the original documents.  

If there is difficulty in matching the claim to payments received by James Turnbull & Co Ltd, they may request evidence of payments, such as a bank statement for example.

All debts due by the former firm James Turnbull & Co Ltd should be intimated to the Judicial Factor at enquiry@judicialfactor.org.uk.  The Factor will advise on the prospect of payment in due course.

Ongoing executry files and deeds which were held in the James Turnbull & Co Ltd office, are now being held by Kerr Stirling. If you need to recover a file or information from an ongoing executry, or a will or deed, you should email enquiry@judicialfactor.org.uk to request a Judicial Factor mandate form, which you should complete and send to jamesturnbull@kerrstirling.co.uk along with the relevant name, address and transaction details.

Other files dated from 2019 onwards which were held in the James Turnbull & Co Ltd office, are now being held in storage by the Judicial Factor. If you need to recover a file or information from a file in this date range, you should email enquiry@judicialfactor.org.uk to request a Judicial Factor mandate form, which you should complete and return.

Files cannot be released without written authority.

James Turnbull & Co Ltd has ceased practice. There is no-one in a position to implement a letter of obligation or undertaking.

If the issue relates to a discharge the seller has, through their solicitor, agreed to have the security discharged. However, where a transaction has already settled, in these circumstances, it is rare for a seller to instruct new agents to discharge the security. Generally, the quickest way to resolve the issue is for the purchaser’s agents to ask the lender to if they will provide an executed discharge which the purchaser’s agents will then register.

Lenders will often request a mortgage account number to deal with these enquiries and unfortunately, we have no quick way to access this information. Some lenders have instructed legal agents. If the lender will not deal with the discharge request without the mortgage account number, it may prove helpful to explain the issue to the lender’s legal department or panel solicitors. The Judicial Factor’s team have details of some contacts who are aware of the current issues and it may be worth emailing enquiry@judicialfactor.org.uk for these details.

If you wish to reclaim the cost of this remedial work, this should be referred to the Judicial Factor’s team on enquiry@judicialfactor.org.uk

The Society is not in a position to meet any costs incurred. However, the former firm has professional indemnity cover. You should contact the Judicial Factor’s team at enquiry@judicialfactor.org.uk

All debts due by the former firm of James Turnbull & Co Ltd or the practitioners should be intimated to the Judicial Factor at enquiry@judicialfactor.org.uk. The Factor will advise on the prospect of payment in due course.

• email: jamesturnbull@kerrstirling.co.uk
• Telephone number: 01324 622741

• Email: enquiry@judicialfactor.org.uk
• Postal address
  FAO Judicial Factor
  Atria One,
  Level 2, 
  144 Morrison Street, 
  Edinburgh, 
  EH3 8EX
• Telephone: 0131 226 7411
• Textphone: 0131 476 8359
• Fax: 0131 225 2934
• DX address: DX ED 1, EDINBURGH