The rapid change to remote working, reduced contact with colleagues, some of whom may be furloughed, worries about client cases and the running of your business in these unprecedented times have all imposed a significant additional burden on solicitors’ day to day working practice.
That so many of us had adapted to this enormous change is to be applauded, but what steps should you consider to make sure your business can continue to operate as smoothly as possible to allow you to continue to deliver a high quality service for your clients?
Our Coronavirus updates page is being updated on a daily basis to help ensure you can access practice updates and find information on support that we and other organisations can offer, including the Scottish and UK Government's financial support packages.
We have published practical advice on our business support pages on the steps you can take to help mitigate the financial impact of the current crisis along with a cashflow checklist and information on cashroom support.
With thousands of us having switched to home working, technology plays an essential part in how you and your firm or organisation adapt to the current situation. Most legal work can be carried out online while still ensuring client and firm data is kept secure and confidential. We have highlighted points to consider along with helpful tips on using technology, including electronic signatures, and on chairing remote conference meetings.
Remaining cybersecure is of course crucial. Phishing attacks have spiked recently as cyber criminals are taking advantage of the disruption and uncertainty caused by Covid-19. Protect your firm by encouraging good cyber security behaviours in your team, be vigilant, and report issues as soon as they arise. There is useful information on the Scottish Business Resilience Centre website, including video-conferencing security.
If you are concerned about potential complaints, the SLCC has published advice on what you can do to mitigate the risk of a complaint arising during this exceptionally challenging period which includes:
- publishing up to date information about your current working arrangements and contact details
- ensuring you have clear communication with your clients about any changes in circumstances and be open about any delays which may have occurred
- logging any changes to your service or communications shared with clients
We are keen to hear from members at this time to find out about key concerns or to share any positive experiences of remote working. You can contact us at email@example.com