Legal firm Aberdein Considine has launched a free online debt advice service as part of an ongoing programme of support for consumers.

The firm currently works with a number of UK lenders in relation to different types of debt recovery and has developed a range of models to assist borrowers in managing debt, in particular those experiencing financial difficulty.

Named, the new advice service is a website designed to help consumers with all types of debt issues, irrespective of where they live or who has been asked to manage their debt.

Users answer three simple questions, and the algorithm generates a fully tailored response based on their location and the nature of their debt, secured or unsecured.

The site guides individuals through the recoveries process, based on which part of the UK they are in, and it  also direct users to a variety of resources which can provide assistance in helping to get any money issues under control.

Aberdein Considine has recently added additional oversight of to the litigation process, particularly in cases identified as having an increased potential for vulnerable circumstances, and all staff have also received training from the NHS on assisting and working with vulnerable customers. In addition it has invested in delivering money management lessons for schools in various parts of the country, including subjects such as how mortgages, credit cards and interest rates work, and special “Maths into Finance” sessions, teaching secondary school pupils about domestic budgeting, pensions and tax, borrowing and managing debt.

Myra Scott, partner and head of the firm's Lender Services Practice Group, commented: "Financial difficulty can be a source of significant stress for individuals and their families and it is vital that both lenders, and those working with borrowers meet the highest standards of service and provide the necessary support at all times.

"It is not in anyone’s interests for borrowers to be experiencing difficulty in managing debt and the new site provides an additional tool to help those who may either simply want more guidance on financial issues, or those who are already going through a recovery process."