Skip to content
Law Society of Scotland
Search
Find a Solicitor
Contact us
About us
Sign in
Search
Find a Solicitor
Contact us
About us
Sign in
  • For members

    • For members

    • CPD & Training

    • Membership and fees

    • Rules and guidance

    • Regulation and compliance

    • Journal

    • Business support

    • Career growth

    • Member benefits

    • Professional support

    • Lawscot Wellbeing

    • Lawscot Sustainability

  • News and events

    • News and events

    • Law Society news

    • Blogs & opinions

    • CPD & Training

    • Events

  • Qualifying and education

    • Qualifying and education

    • Qualifying as a Scottish solicitor

    • Career support and advice

    • Our work with schools

    • Funding your education

    • Social mobility

  • Research and policy

    • Research and policy

    • Research

    • Influencing the law and policy

    • Equality and diversity

    • Our international work

    • Legal Services Review

    • Meet the Policy team

  • For the public

    • For the public

    • What solicitors can do for you

    • Making a complaint

    • Client protection

    • Find a Solicitor

    • Frequently asked questions

    • Your Scottish solicitor

  • About us

    • About us

    • Contact us

    • Who we are

    • Our strategy, reports and plans

    • Help and advice

    • Our standards

    • Work with us

    • Our logo and branding

    • Equality and diversity

  1. Home
  2. News and events
  3. Legal news
  4. SLCC launches complaint-handling guide for new lawyers

SLCC launches complaint-handling guide for new lawyers

9th November 2016

Guidance to help newly qualified solicitors improve complaint handling has been launched by the Scottish Legal Complaints Commission.

Developed with the help of the Scottish Young Lawyers Association, and based on the results of a questionnaire issued to SYLA members earlier this year, the guide aims to provide practical tips to make newly qualified solicitors better equipped to deal with a complaint, should one be made.

In addition, the SLCC has created a parallel guide for client relations managers whose role it is to deliver training about complaints handling and avoiding common causes of complaints.

Laura Meldrum, SYLA President, commented: “We are hopeful these guides will assist young lawyers faced with complaints and encourage them to deal with them in the correct way at the earliest possible opportunity. In particular, the SYLA welcomes that the guides refer young lawyers to LawCare, given the negative impact complaints may have on the wellbeing of young lawyers.”

David Buchanan-Cook, the SLCC’s head of oversight and communications, who launched the guides at a SYLA CPD event yesterday evening, added, “These guidance notes build on our ongoing programme of work with the profession to improve complaints handling. In particular, on this occasion we decided to focus our outreach on one particular area of the profession – newly qualified solicitors. While we do not see a significant number of complaints about this group, we think there’s real benefit to them having clarity over their responsibilities as well as giving them practical tips on how to recognise complaints and how to deal with them if, or more likely when, they arise. We are particularly grateful to the SYLA for their assistance in this project.”

Click here to access both guides. 

Add To Favorites
Law Society of Scotland
Atria One, 144 Morrison Street
Edinburgh
EH3 8EX
If you’re looking for a solicitor, visit FindaSolicitor.scot
T: +44(0) 131 226 7411
E: lawscot@lawscot.org.uk
About us
  • Contact us
  • Who we are
  • Strategy reports plans
  • Help and advice
  • Our standards
  • Work with us
Useful links
  • Find a Solicitor
  • Sign in
  • CPD & Training
  • Rules and guidance
  • Website terms and conditions
Law Society of Scotland | © 2025
Made by Gecko Agency Limited