Skip to content
Law Society of Scotland
Search
Find a Solicitor
Contact us
About us
Sign in
Search
Find a Solicitor
Contact us
About us
Sign in
  • For members

    • For members

    • CPD & Training

    • Membership and fees

    • Rules and guidance

    • Regulation and compliance

    • Journal

    • Business support

    • Career growth

    • Member benefits

    • Professional support

    • Lawscot Wellbeing

    • Lawscot Sustainability

  • News and events

    • News and events

    • Law Society news

    • Blogs & opinions

    • CPD & Training

    • Events

  • Qualifying and education

    • Qualifying and education

    • Qualifying as a Scottish solicitor

    • Career support and advice

    • Our work with schools

    • Funding your education

    • Social mobility

  • Research and policy

    • Research and policy

    • Research

    • Influencing the law and policy

    • Equality and diversity

    • Our international work

    • Legal Services Review

    • Meet the Policy team

  • For the public

    • For the public

    • What solicitors can do for you

    • Making a complaint

    • Client protection

    • Find a Solicitor

    • Frequently asked questions

    • Your Scottish solicitor

  • About us

    • About us

    • Contact us

    • Who we are

    • Our strategy, reports and plans

    • Help and advice

    • Our standards

    • Work with us

    • Our logo and branding

    • Equality and diversity

  1. Home
  2. News and events
  3. Legal news
  4. Solicitors' guide to preventing complaints published by SLCC

Solicitors' guide to preventing complaints published by SLCC

1st August 2018 | client relations , practice management , professional regulation

The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints.

Based on the SLCC’s experience of real cases, the brief guide outlines 10 steps which solicitors can take to avoid the most frequent complaint scenarios, with points to consider at stages from taking on new work through to seeking client feedback at the end.

The SLCC issues two distinct types of guidance: formal guidance, published under s 40 of the Legal Profession and Legal Aid Act (Scotland) Act 2007, and general advice, which is simply designed to help inform legal practitioners. The new guide falls into the second category. The SLCC has previously published more specific guidance targeted at the practice sectors of wills and executries, criminal law, and family law.

Launching the guide, Neil Stevenson, SLCC chief executive said: "Complaint-handling isn’t just about dealing with things that go wrong – it’s also about ensuring that things go right. That’s where our best practice service fits in. We want to build a culture of learning from complaints to help practitioners to avoid the most common problems."

Best practice adviser Jennifer Sinclair added: "We hold data on around 12,000 complaints, which means that we know what’s most likely to cause problems. We’re keen to share that knowledge as widely as we can. I hope that practitioners will find this guide useful – we’ve tried to make it as short and as easy to read as possible."

Click here to view the guide.

 

Add To Favorites
Law Society of Scotland
Atria One, 144 Morrison Street
Edinburgh
EH3 8EX
If you’re looking for a solicitor, visit FindaSolicitor.scot
T: +44(0) 131 226 7411
E: lawscot@lawscot.org.uk
About us
  • Contact us
  • Who we are
  • Strategy reports plans
  • Help and advice
  • Our standards
  • Work with us
Useful links
  • Find a Solicitor
  • Sign in
  • CPD & Training
  • Rules and guidance
  • Website terms and conditions
Law Society of Scotland | © 2025
Made by Gecko Agency Limited