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Thorntons signs up to Armed Forces Covenant

Tayside practice claims to be first Scots law firm to pledge support

Consumers still in the dark, CMA interim legal services report finds

E&W study says lack of price/quality data still blocking competition

Legal jargon still a barrier to consumers, board research finds

England & Wales report targets improving accessibility

Complaints Commission publishes first decision summaries

Six complaints upheld and six not, in July-September collection

SLCC issues reminder over duty to offer ADR

Commission's own provider application put on hold, but rule remains

SLCC to publish determination decisions

Quarterly anonymised release will demonstrate case handling process

MEPs support further protection for lawyer-client communications

Commission to be pressed for action as resolution adopted

Risk should be focus of regulation change, SLCC claims

Consultation response looks for targeting of main causes of complaint

SLCC welcomes latest decision on test for leave to appeal

Williams criteria upheld despite doubts in earlier decision

SLCC determination appeal cannot challenge complaint classification: judge

Attempt to appeal "hybrid" status ruled out of time

Correct advice may not be enough, court rules on complaint appeal

Service has to be judged from lay client's viewpoint as well as solicitor's

Future of solicitors' Guarantee Fund goes out to views

Society consults on funding and who should be able to claim