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  4. Bonus for Complete Clarity staff after strong results

Bonus for Complete Clarity staff after strong results

19th June 2023 | practice management

A Glasgow-based legal firm is rewarding its staff with a bonus pot after reporting a 47% rise in fee income for the past year.

Complete Clarity Solicitors and Simplicity Legal, its fixed fee family law arm, posted annual turnover of £1.5m in the year to May 2023, up from £1.1m last time.

With higher than budgeted profitability levels, staff are being rewarded with substantial salary increases as well as a share in a £50,000 bonus pot for each staff member who worked to exceed the targets set.

The firm has also boosted its headcount to 25, including 12 qualified solicitors and three trainee, and a four-strong client services team whose activities have been critical in supporting the most recent fee performance.

That team, which responds to phone, email and contact request enquiries, is one of four “clans” within the firm, tasked with contributing to its commercial viability. The other three clans are made up of lawyers. 

Billy Smith, director of Complete Clarity and Simplicity Legal, commented: “The firm has been performing well in excess of expectation, driven by the culture which we have consciously developed in recent years and also by structural changes to our commercial activities.

“It all flows from a policy of creating the best possible legal environment for our staff which generates a stream of ancillary benefits, not least of which are providing excellent service for clients while optimising fee income.”

Complete Clarity has established a system of attracting talent by typically hiring diploma students and bringing them on to be legal assistants, then trainees before fully qualifying as solicitors. Mr Smith said that encouraging staff to be the best version of themselves allowed the firm “to design a legal service which is very simple, but very valuable to our clients”.

He added: “I am delighted that the firm has reached its target of £1.5m in fee income this year and, if it is not posting £2.5m by 2025, I will consider that to be a failure.”

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