The Scottish Legal Complaints Commission is appealing to solicitors to complete a brief survey as it updates its guidance to legal practices on dealing with complaints at first instance.
The SLCC’s role includes helping to reduce the common causes of complaints, and to help firms in dealing well with any complaints they might receive.
Practitioners are invited to answer questions on how they feel when a complaint comes in, what aspects of dealing with complaints they find most difficult and/or time consuming, and any thoughts on the current rules and guidance and how the guidance could be improved.
SLCC Director of Public Policy Vicky Crichton said: "We would really appreciate a few minutes of your time giving anonymous input into the nine short questions of the survey we have set up. This will give us a better understanding of how we can help you and serve your needs."