The charter for tenants in Scottish social housing has been put out to public consultation, ahead of a revised version targeted for 1 April 2022.
Introduced under the Housing (Scotland) Act 2010, the charter sets standards and outcomes that social landlords should be achieving for tenants and other customers through their housing activities. The Act also requires ministers to review the charter standards and outcomes from time to time, with the last review being undertaken in 2016.
The review begins by asking whether the charter has contributed to improvements in landlord services over the last five years. It then looks at the 16 current standards and asks whether they should be kept as they are or changed – and whether anything should be added to the charter.
In addition to the online consultation, events for tenants are being held, hosted by the Tenants Information Service (TIS) or Tenant Participation Advisory Service Scotland (TPAS).
Click here to access the consultation and for event details. Responses are due by 9 September 2021.