The Society will always try to do its best to meet the needs of those who contact us in good faith. Every now and again we experience behaviour that is unacceptable and on these extremely rare occasions we rely on our unacceptable behaviour policy, which sets out the action we will take. Full details of this policy are available on this page.

If you would like to comment on the policy, or any of the services we provide, please contact the communications team by email or telephoning us on 0131 226 7411, between 9am and 5pm, Monday to Friday.