Client Interpersonal Skills for Lawyers
Join this CPD training online at the specified time
Book by 1 April 2026 to save 20% with our Early Bird rate.
Clients choose lawyers for their expertise, but they stay with those they trust.
In today’s competitive legal market, technical ability and experience are essential, but they’re not enough on their own. The most successful lawyers are those who forge authentic, lasting relationships with their clients — understanding not just the legal issues, but the people and business drivers behind them.
This interactive online workshop over two half-days will help you develop the interpersonal and communication skills that turn good client relationships into great ones. Drawing on proven techniques from professional coaching, you’ll learn how to engage clients more deeply, uncover their real goals and motivations, and position yourself as a trusted adviser who adds lasting value.
By attending, you learn how to:
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Use coaching-style conversation techniques to strengthen your client interactions
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Apply purposeful listening and observation to understand clients’ true perspectives and commercial priorities
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Ask insightful, high-quality questions that help clients clarify their thinking and decisions
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Identify underlying personal or business motivations that drive client behaviour
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Build rapport and trust that foster long-term loyalty and repeat instructions
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Leverage your deeper understanding to deliver advice that resonates and strengthens your client relationships
This is an interactive, practical virtual workshop, combining short theory sessions with conversation exercises and peer feedback. You will also receive access to Quiver Management’s Online Academy where you will be able to revisit all the models and techniques shared during the workshop.
All the above tools and techniques are suitable for practitioners working in private practice and in-house.
Session 1: Wednesday 13 May 2026, 9am - 12.30pm
Building the Foundations of Trusted Client Relationships
Explore how purposeful listening and high-quality questioning can transform your client conversations. Through practical exercises, you’ll learn how to uncover clients’ perspectives and priorities, and create space for more meaningful, productive dialogue.
Meet fellow participants and set the scene for a highly practical session focused on elevating your client conversations.
Discover how proven coaching and mentoring techniques can transform client interactions, helping you go beyond legal issues to understand clients’ true needs and motivations.
Learn how to listen like a professional coach, hearing not just what’s said, but what’s behind it. Understand your clients’ perspectives, perceptions, and priorities more clearly.
Master the art of asking powerful, open questions that increase your clients’ self-awareness, clarify their thinking, and reveal new angles for advice and support.
Apply your new skills in real-life conversation scenarios with feedback and discussion
Session 2: Wednesday 20 may 2026, 9am to 12.30pm
Deepening Understanding and Strengthening Relationships
Learn how to uncover your clients’ personal and business goals, build stronger trust, and connect on both a rational and emotional level. You’ll practise using these skills to deliver advice that resonates, adds greater value, and strengthens long-term loyalty.
Learn how to explore clients’ personal drivers and business objectives to provide advice that truly aligns with their priorities.
Engage in practical role-play exercises to refine your questioning, listening, and rapport-building skills.
Discover how to connect authentically with clients, strengthen relationships, and position yourself as their trusted adviser.
Learn how to use emotional and rational insights to offer advice that resonates and strengthens your client relationships.
Capture your key takeaways and commit to practical next steps to embed your new skills.
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