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Risk Management Webinar : Client Communication To Mitigate Risk 2024 On-demand

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  5. Risk Management Webinar : Client Communication To Mitigate Risk 2024 On-demand
Location & Date
Location: Onine
Date: Event is on-demand
Training Details
On-demand
On-demand:

After registering for this CPD you will have access to view it online at your convenience

CPD Hours: 1
Register & Details
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1 hour verifiable CPD l Please note: This webinar fulfils the 1 hour of annual Risk Management CPD required by all Scottish solicitors

Client communication is the single most common issue highlighted in complaints received by the Scottish Legal Complaints Commission. This 1-hour webinar provides useful information regarding the role that technology, and in particular, Artificial Intelligence and Client Relationship Management software, can play in mitigating the risk of communication-based complaints while using solicitors’ time effectively. 

Learning outcomes:

  • Discuss the challenges of staying on top of client communication in the online age
  • Understand the impact of poor communication on client relationships and the role that client communication plays in complaints against solicitors in Scotland
  • Explore how technology, including Artificial Intelligence (AI) and Client Relationship Management Software (CRM), can mitigate these risks
  • Gain awareness of the importance of securely using technology to manage client communication and relationships

Speaker

Mike McGlinchey
Mike McGlinchey
Head of Client Consulting
Pinsent Masons LLP
Welcome and Introduction
Client Communication to Mitigate Risk

• Understanding the Nexus: Risk Management and Client Communication
        o Symbiotic relationship between client communication and risk management
        o The importance of effective client communication in building trust and satisfaction
        o Case studies


• Technological Solutions for Enhanced Client Communication
        o Client Portals and Secure Communication Platforms
                - Explanation of client portals and their benefits.
                - Secure communication platforms tailored for the legal industry
        o Document Management Systems
                 - Highlight the efficiency gains and collaboration benefits of document management systems


• Technological Tools and Security
        o Secure Communication Practice
        o Overview of tools and practices for ensuring secure client communication
        o Balancing convenience with confidentiality

Questions and discussion
Close of webinar
Prices (prices exclude VAT)
Member:
£20.00
Non-member:
£20.00
Unemployed member:
free

Prices exclude VAT

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