Legal software automation – help your team deliver more

A few years ago, we were speaking to a law firm who said something that really resonated with us. Discussing the innovations and task automation capabilities of our case management software, CaseLoad, the solicitor said: “I don’t think our clients are looking for a lawyer that’s innovative; they’re looking for a lawyer that’s effective.” 

It stopped us in our tracks. At first, we weren’t sure if the lawyer was suggesting that innovation, automation etc, didn’t really matter to them. We thought the conversation might be heading towards an early exit. However, what they meant was that their primary goal was to ensure their legal work was being done in the most effective way possible. They knew they had great people, but automating some of the more mundane, repetitive processes could take their business to another level. They were excited by legal tech innovation and wanted to use automation as much as possible. 

We are still working with that firm today, creating better, bespoke task automation for all their work types, using CaseLoad. Through legal software automation, we are empowering their solicitors to create self-serve and self-help tools for their practice and their clients. Our goal was simple – free lawyers and their support teams to focus on the high value tasks where they can uniquely add value as experts, such as simply practising law, engaging with their clients and providing strategic advice. In short… be effective! 

Empower your people 

Automation, well, this is nothing new, but technology is getting smarter year on year. Like all legal technologies, automation should never be considered in isolation – it’s always in the context of solving human problems. We spend a lot of time with law firms understanding what parts of their business can be automated. However, we never start a conversation about automating a process by discussing technology. Ultimately tech enables; it’s about empowering people to be effective. 

In law firms it’s estimated that we’re only at about 10 to 15% of what could be automated. We are seeing that percentage rapidly increase, as automation continues to take the place of manual processes. This is why we encourage all firm leaders to adopt task automation. The ones who buy in will see very quickly the opportunities legal automation presents. Firm leaders can become trailblazers in the Scottish legal community. The tools exist to unlock a wide range of benefits, giving lawyers a better experience when using their case management system, providing clients with a consistently better customer experience, and giving law firms an advantage over their competitors. 

Saving time 

According to recent data, more than 63% of tasks handled by legal teams are repetitive, rules-based, and don’t require interpretation or judgment. They are just waiting to be automated. At Denovo we estimate that legal firms could reclaim as much as 30% of their time thanks to automating manual tasks using CaseLoad. Using the most efficient practice management software allows a legal team to focus on the difficult problems and human contact with clients, which improves their capacity, as well as the quality and effectiveness of their service. Task automation that we create, in collaboration with the experts – the lawyers – is helping Scottish law firms actively grow their business through speed, safety, quality, cost-efficiency and resilience. 

CaseLoad uses what we call “Smart Event Task Automation” to complete simple tasks in the same way employees would, only much faster, saving a lot of time. The case management system can be customised to automatically onboard clients, receive and send emails, collect data for management reporting, prepare documents, client packs and contracts, automate billing, e-signature, text messages and much, much more. CaseLoad is the perfect solution for law firms in which employees waste time on repetitive admin tasks. 

Time to seize the opportunity 

Seizing this opportunity, law firm leaders are investing in the right legal automation tools and in turn creating jobs. As we are now (hopefully) entering the post-pandemic era, we are seeing a Scottish legal industry awaken to an incredible opportunity to reimagine how they complete daily tasks. We believe the fear of automation is starting to shift – instead of seeing automation as competing with people for jobs, it can and should be considered a way to contribute to our shared success. By eliminating mundane and repetitive tasks, automation allows us to focus human attention where it’s needed – on creativity, empathy and critical thinking. For lawyers it allows you to be effective practising law and be there for your clients in times of real need. 

Our job at Denovo is not to try and get lawyers to understand what’s under the bonnet of the tech we provide them with. We are here to provide a platform that is simple to use, automates those mundane admin tasks and delivers more effective legal work. We will help you understand not only how automation can create value for your firm but also how the unique combination of technology and human ingenuity can play a part in transforming the effectiveness of your business in a way that benefits everyone. 

To discuss how we can make your firm more effective using task automation, visit denovobi.com, call us on 0141 331 5290, or if you prefer, email info@denovobi.com