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Letter: customise, don’t commoditise

Taking a little more time can often give you an advantage, and justify a higher fee

The year that was

The Journal employment survey reveals a gloomy outlook; how can solicitors meet clients' needs in these times?

Letter: Balanced approach?

Client balances: does the Society apply different rules to itself regarding members' money?

Doing complaints better

Rather than treat it with suspicion, solicitors should engage fully with the SLCC's current strategy consultation, as they stand to gain from increased public confidence in the system

Letter: just pick up the phone

Clients seem to think it's easy, but should be told email is more efficient

Cooling-off consternation

Guidance needed on "impractical" regulations

Letter: AFLA's positive impact

Marking the success to date of Armed Forces Legal Action

Letter: AFLA appeal for the forces

Solicitors are invited to join a fee discount scheme for service personnel

A time to listen

Complaints Commission projections have been well wide of the mark so far