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Blogs & opinions

You are currently filtering for: client-relations
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Letter: customise, don’t commoditise

6th August 2018 | client relations , property (non-commercial)
Taking a little more time can often give you an advantage, and justify a higher fee

The year that was

6th December 2016 | client relations , practice management
The Journal employment survey reveals a gloomy outlook; how can solicitors meet clients' needs in these times?

Letter: Balanced approach?

14th September 2016 | client relations , law society of scotland
Client balances: does the Society apply different rules to itself regarding members' money?

Doing complaints better

8th February 2016 | client relations , professional regulation
Rather than treat it with suspicion, solicitors should engage fully with the SLCC's current strategy consultation, as they stand to gain from increased public confidence in the system

Letter: just pick up the phone

13th August 2015 | client relations , practice management
Clients seem to think it's easy, but should be told email is more efficient

Cooling-off consternation

14th May 2015 | client relations , consumer , professional regulation
Guidance needed on "impractical" regulations

Letter: AFLA's positive impact

10th July 2014 | client relations , practice management
Marking the success to date of Armed Forces Legal Action

Letter: AFLA appeal for the forces

16th August 2013 | client relations , practice management
Solicitors are invited to join a fee discount scheme for service personnel

A time to listen

12th February 2010 | client relations , law society of scotland , professional regulation
Complaints Commission projections have been well wide of the mark so far

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