As part of its ongoing initiative to make the legal complaints process as accessible as possible, the SLCC has been further developing its website.
From 1 August 2015, complainers can make complaints using an online form on the SLCC’s website.
Two technical changes to rule 6 of the SLCC’s rules (making a complaint) were proposed to allow the new form. Following a short consultation, these changes were approved with effect from 1 August.
Rule 6(1): receipt date. The first change relates to the date on which a complaint form is deemed to have been received by the Commission. This is important in assessing whether the complaint has been received within time limits. From 1 August, a complaint which is submitted by the online complaint form will be deemed to have been received on the date on which the electronic form is received by the SLCC. In comparison, the current paper/document complaint form is only deemed to have been received when it has arrived within office hours on a date on which the Commission is open for business.
Rule 6(3)(d): signature. Up to this point, the Commission has insisted that a complaint form requires to be signed by the complainer, or a person acting on the complainer’s authority. To accommodate online complaints, this rule has been extended to state that, where a complaint form is submitted online, the electronically submitted form will be deemed to have been signed by the complainer, or by a person authorised to make the complaint on behalf of the complainer.
In this issue
- A touch of EVEL
- Dad or undad: liability for paternity fraud
- FAIs – for what purpose?
- Too late to change your mind?
- Reading for pleasure
- Opinion: Beverley McLachlin
- Book reviews
- President's column
- Examination question
- People on the move
- Sheriffdom of Scotland
- Loans and financing throughout your career
- Courts reform: we have lift-off
- 2020: a changing prospect
- Purpose-driven women
- Under the hammer
- Sentencing shifts?
- Holiday headaches
- Married to the land?
- Rights before the regulator
- Time to get your pensions house in order
- Scottish Solicitors Discipline Tribunal
- Digesting the Community Empowerment Act
- Advice on tap
- Epilepsy training DVD helps spot the signs
- Law reform roundup
- From the Brussels office
- Your price – what's on the menu?
- Double danger
- Ask Ash
- Courts: the when and how
- Complaints go online
- What happens in Vegas, stays in Vegas
- Pro bono: a helping hand