Recent developments in the EU: online ADR platform coming

Online ADR platform coming

On 21 May 2013, the European Commission adopted a directive on consumer alternative dispute resolution and a regulation on consumer online dispute resolution. The directive was to be implemented into national law by 9 July 2015; the regulation comes fully into force on 9 January 2016.

The directive does not aim to achieve one uniform ADR scheme, but to achieve a high level of consumer protection by ensuring that disputes can be submitted to ADR entities who will offer impartial, transparent, effective and fair ADR procedures.

The regulation will set up an online platform which will include all the ADR entities in the different member states and have one contact point for each state. The platform is to be easily accessible for all EU citizens and available in all 24 official EU languages. The online platform is due to be launched and operational by 9 January 2016.

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