Batten down the hatches?
It’s safe to say that the past few months have been tough on all of us. Here at Denovo we were worried about everything you would expect from a business perspective – our team’s safety and ongoing wellbeing, our clients’ ability to get the best out of our product while working in new environments, the thought of new business drying up, and the potential, gruelling re-forecasting process. These were all factors weighing heavily on the minds of the people leading our business.
At the start we basically had two options – batten down the hatches and weather the storm, or use the time unceremoniously gifted to us to make our product, service and overall offering even better! We chose the latter.
Getting to work… quickly
Perhaps unsurprisingly, given the product and services we offer, lockdown has been busy at Denovo HQ (or home as we now call it). Law firms up and down the country had to adapt, and quickly. That was our cue to step up and do the right thing – support, free online training tools, deferred payment plans for new clients and anything else firms needed to keep them operating, were put in place swiftly.
Internally, we were lucky. Although we’ve always been pro-remote working, our team have primarily been based in our Glasgow office at Spiers Wharf. However, when the Government gave the order to lockdown, that’s exactly what we did. The move to full time remote working was as seamless as it could be. All the tools we needed were at our disposal. Anything we didn’t have was sourced. Communication channels for this type of working, although already in place, weren’t as familiar to some, so guidelines were shared and anyone who needed additional support got it. The business even helped people pay for bikes to keep them active. For a business of our size, you couldn’t ask for much more.
Time to accelerate
Beyond ensuring our team and clients were all OK, we wanted to do more. This was our time to accelerate our plans to develop new features and integrate new platforms into our software to meet our customers’ needs. So that’s what we’ve been doing.
We recognised that the logistics of signing in ink were fast becoming more and more impractical. With over 44% of the UK working from home, many of whom may remain that way when things get back to “normal”, and the limitations on access to printers, scanners and post, we have fast-tracked our plans to integrate DocuSign into our software. Firms can now complete contracts, approvals and agreements in minutes rather than days.
Smart events have been designed with workflow-style automations in mind. Without the constraints of a path-style workflow, we can bundle up a variety of automations into selectable options within CaseLoad, giving the automation you would typically find in a workflow but shrinkwrapped to be deployed as and when you see fit and not when a workflow dictates. We can bundle up a whole variety of actions/processes into smart events for you and tailor them to your needs.
We were told we needed to find the best way for lawyers to access documents quickly and easily on the move. We found it. Now you can take documents from anywhere – your folder, the boot of your car or our case management system, and Bundledocs will organise them into a neat, numbered, indexed and sectioned booklet in minutes. Instantly ready to save, share or print. No matter how big or small, you can change in seconds. It can store all your court documents in one place, allowing you to finally get rid of that paper case file and replace it with a tablet, wherever you go. It’s so simple to use, saves you time and is massively efficient.
In times like this, adversity always shows you who the true “stars of the show” are and who is maybe just there to collect a pay cheque. The way the Denovo team have responded to one of the most challenging times we will face in our lifetime proves what we already thought – they are all superstars! This period will be an invaluable lesson for the future and will shape how we operate our business in the short, medium and long term.
I am lucky and can’t wait to see what our team does next.